We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at young_yaremchuk@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at young_yaremchuk@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at young_yaremchuk@outlook.com.

Tech Medic - Refund policy

Thank you for choosing Tech Medic. We strive to provide exceptional products and services tailored to your specific needs. As all of our products are custom-built and unique to each individual, we do not offer refunds. However, we do offer an exchange policy to ensure your satisfaction.

Exchange Policy:

1. Eligibility:

   • Only fully built and ready PCs or showcase models are eligible for exchange.
   • The exchange must be requested within 30 calendar days from the date of purchase.
   • The computer being exchanged must be in the same condition as when it was received, with no physical damages.

2. Exchange Process:

   • To initiate an exchange, please contact our customer support team within the designated timeframe.
   • You will be required to provide the original proof of purchase and any relevant documentation.
   • Our customer support team will guide you through the exchange process and assist you in selecting an alternative PC that better suits your requirements.

3. Conditions for Exchange:

   • The original computer must be returned to GamerTech within 30 calendar days from the date of purchase.
   • The computer must be packed securely and returned in its original packaging, including all accessories and components.
   • Any physical damages or alterations made to the computer will render it ineligible for exchange.
   • The exchange is subject to the availability of alternative PCs.

4. Additional Costs:

   • You are responsible for any shipping or handling costs associated with returning the original computer for exchange.
   • If the selected alternative PC has a higher price, you will be responsible for paying the price difference.

5. Final Sale Items:

   • All custom-built PCs are final sale. All other PCs are available for exchange at customer's expense.  
     

Please note that this refund policy is specific to Tech Medic and may not apply to other sellers or manufacturers. We reserve the right to amend this policy at any time, and any changes will be updated on our website.

If you have any questions or concerns regarding our refund policy or the exchange process, please feel free to contact our customer support team for further assistance.

Thank you for your understanding and continued support.